Refund policy

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Return requests must be raised within 7 days of receiving your order. Any requests made after this period may not be eligible for return, replacement, or refund.

Return eligibility:

Returns are accepted only if the product is received in a damaged, defective, or incorrect condition.

To be eligible:

  1. The item must be unused, unworn, and in original condition.
  2. Tags, labels, and original packaging must be intact.
  3. A full-length, zero-cut unboxing video is required for verification.

Items sent without prior approval will not be accepted.

How to request a return:

Email talktovistaar@gmail.com with:

  1. Order ID
  2. Issue details
  3. Unboxing Video (Mandatory)

Pickup and return shipping:

If your return request is approved, we will arrange a pickup through our delivery partner. Please ensure that the item is securely packed in its original packaging with all tags intact.

Pickup is available only for approved return requests. Items that are used, worn, missing tags, or improperly packed may be rejected during pickup or the quality inspection process.

Non-Returnable Items:

For personal care and hygiene products that have been opened, used, tested, altered, or have broken seals are not eligible for return or exchange.

Products will also be considered non-returnable if they have been tampered with or are not in their original condition.

Terms and Important Notes:

  1. Returns are accepted only for products that are damaged in transit, have manufacturing defects, or if an incorrect product has been delivered.
  2. Return requests must be raised within 7 days of delivery and should include clear photos or a full, unedited video of the damaged, defective, or incorrect product for verification.
  3. Products with leakage, spillage, or container breakage during transit are eligible for replacement. Minor cosmetic damage to the packaging, such as dents or scratches, will not qualify for a return or refund.
  4. All returned products will undergo a quality inspection. If the claim is approved, a replacement or refund will be processed. If the product is found ineligible, the return request may be declined.
  5. Refunds for prepaid orders will be credited to the original payment method. Refund timelines may vary depending on the payment provider.
  6. If a replacement product is unavailable, the applicable refund will be issued according to the original mode of payment.
  7. Product descriptions, ingredient lists, and usage instructions are provided on our website. Returns cannot be accepted due to personal preferences, change of mind, fragrance, texture, skin compatibility, or expected results.
  8. Customers are advised to review the ingredient list before purchase. Individuals with known sensitivities or allergies should perform a patch test before use. If irritation occurs, discontinue use and consult a qualified healthcare professional.
  9. To maintain hygiene and product safety standards, we reserve the right to reject any return request that does not meet the above conditions.

Refunds:

Once we receive and inspect the approved return, we will notify you whether the refund is approved.

If approved:

  1. Refunds are processed to the original payment method within 7 to 10 business days.
  2. For COD orders, refunds may be processed via bank transfer or UPI.
  3. A nominal Cash on Delivery (COD) handling fee will be deducted from refunds for COD orders.
  4. Banks may take additional time to reflect the amount in your account.

If more than 10 business days have passed since your return was approved and you have not received your refund, contact talktovistaar@gmail.com.